The End-User Portal has two types of users, each with specific roles and permissions:

1. Portal Admin Users

Overview: Portal Admins are assigned by your organization and have the highest level of access in the portal.

Key Responsibilities of a Portal Admin:

• Manage entitlements.
• Manage devices.
• Add and manage other users (both Portal Admins and Portal Users).

How You Become a Portal Admin:

• Your organization designates you as a Portal Admin.
• You will receive an email from the End-User Portal containing:
  • A temporary password.
  • Login instructions.

Important Note: The first Portal Admin User is designated during the sales agreement. Only Portal Admins can add or modify additional users.

👉 For detailed instructions on accessing the End-User Portal for the first time, click here.
👉 To learn more about managing users, click here.

2. Portal Users

Overview: Portal Users have standard access to manage specific features but cannot manage other users.

Key Responsibilities of a Portal User:

• Manage entitlements.
• Manage devices.

How You Become a Portal User:

• Your organization designates you as a Portal User.
• You will receive an email from the End-User Portal containing:
  • A temporary password.
  • Login instructions.

Limitations:

• Portal Users cannot add or manage other users.
• However, they can view a list of Portal Admins to contact them when needed.

👉 For detailed instructions on accessing the End-User Portal for the first time, click here.