Follow these easy steps to deactivate a license from a device that is connected to the internet:

Step 1: Open License Wizard on Your Device

1. Launch the License Wizard on your offline device.
2. Find the license you want to remove by checking the Activation ID.
3. Select the license and click Deactivate.
   
   

Step 2: Start Deactivation

1. Confirm by pressing Deactivate
2. If activation is successful, a confirmation message will appear.
   

Your license has now been decoupled from this device, which can be confirmed via the End-User Portal.

Follow these easy steps to deactivate a license from a device that is not connected to the internet:

Step 1: Open License Wizard on Your Offline Device

1. Launch the License Wizard on your offline device.
2. Find the license you want to remove by checking the Activation ID.
3. Select the license and click Deactivate.
   
   

Step 2: Start Offline Deactivation

1. Click on Offline Deactivation in the License Wizard.
   
2. When prompted, select NO, GENERATE IT to proceed.
   

Step 3: Generate a Deactivation Request

1. The wizard will display all modules linked to the license you selected.
2. Click GENERATE to create a file named DeactivationRequest.bin.
3. Save this file on your computer (e.g., in the Downloads folder).
   
4. Use a USB drive or another transfer method to move the file to a device with internet access.

Step 4: Use the End-User Portal

1. On an internet-connected device, open the End-User Portal and go to Offline License (De)activation.
2. For Upload type, choose Generate licenses or confirm license reduction or return.
3. Click Choose File, select the DeactivationRequest.bin, and upload it.
4. Once the upload is successful, a green banner will confirm the operation.
5. Click the link in the banner to download the CapabilityResponse.bin file.
6. Transfer this file back to your offline device.

Step 5: Complete the Deactivation in License Wizard

1. Return to the License Wizard on your offline device.
2. Select the same license and click Offline Deactivation again.
3. This time, select YES when prompted.
4. Drag and drop or browse to upload the CapabilityResponse.bin file.
5. Click GENERATE.
   

Step 6: Finish the Process

1. A confirmation message will appear, stating that the DeactivationConfirmation.bin file is created.
2. Save this file and, if required, transfer it to an internet-connected device to complete any final steps.

In situations where you cannot release a license using the standard re-hosting process or deactivate it with the wizard—such as when the HostID has changed, the device is stolen, or it is permanently broken—the Return Device option is available. This feature helps you manage licenses for non-functional devices while keeping your license pool organized for future use.

Key Points to Remember:

• Returning a device is permanent and cannot be undone.
• Only use this option when:
  1. The device can no longer receive capability responses or license files.
  2. The server will no longer manage devices or communicate with the licensing back office.

License Management Options:

• Move licenses to a new device: Create the new device beforehand to transfer the licenses seamlessly.
• Return licenses to the pool: Unused licenses can be allocated to another device later.

Steps to Return a Device

Step 1: Log In to the End-User Portal

1. Use your credentials to access the portal.
2. Navigate to the Devices section.
   

Step 2: Locate the Device

1. Use the search bar to find the device or select it from the displayed list.

Step 3: Initiate the Return Process

1. Click Action and select Return Device.
   
2. A message will confirm this is an irreversible action for devices that will no longer require a license.
3. Press Confirm to proceed.
   
4. A green banner will confirm the successful return of the device.