Follow these simple steps to reset your password quickly:
Step 1: Access the Login Screen
- Open the End-User Portal using the provided URL or your bookmark.
- If the email field is empty, enter your email address.
Step 2: Start the Reset Process
- Click on the ‘Forgot password?’ button.
Step 3: Check for Confirmation
- A confirmation message will appear, indicating your password reset request has been submitted.
Step 4: Look for the Reset Email
- Check your inbox for an email titled "Password Reset Notification" from the Materialise End-User Portal.
- If you don’t see the email, check your spam or junk folder.
Step 5: Use the Temporary Password
- Open the email and click on the link provided.
- Log in using your email address and the temporary password from the email.
Step 5: Create a New Password
- You’ll be prompted to create a new password:
- Enter the temporary password in the first row.
- Enter your new password in the second row.
- Confirm your new password in the third row.
- Click Continue.
Step 6: Answer the Security Question
- Provide the answer to your security question and click Continue to finalize the reset process.