How to reset your password on the End-User portal

Follow these simple steps to reset your password quickly:

Step 1: Access the Login Screen

  1. Open the End-User Portal using the provided URL or your bookmark.
  2. If the email field is empty, enter your email address.

Step 2: Start the Reset Process

  1. Click on the ‘Forgot password?’ button.
    A screenshot of a login screen

Description automatically generated

Step 3: Check for Confirmation

  1. A confirmation message will appear, indicating your password reset request has been submitted.
    A blue and white line

Description automatically generated with medium confidence

Step 4: Look for the Reset Email

  1. Check your inbox for an email titled "Password Reset Notification" from the Materialise End-User Portal.
  2. If you don’t see the email, check your spam or junk folder.

Step 5: Use the Temporary Password

  1. Open the email and click on the link provided.
  2. Log in using your email address and the temporary password from the email.
    A screenshot of a computer

Description automatically generated

 

Step 5: Create a New Password

  1. You’ll be prompted to create a new password:
    • Enter the temporary password in the first row.
    • Enter your new password in the second row.
    • Confirm your new password in the third row.
  2. Click Continue.


Step 6: Answer the Security Question

  1. Provide the answer to your security question and click Continue to finalize the reset process.

That’s it! Your password is now updated.

Was this article helpful?

Can’t find what you’re looking for?

Our customer service team is happy to help!