In this article
- Purpose
- Scope and Validity
- Compatibility
- Materialise Product Lifecycle
- Overview of EOL Milestones
- Overview of Support Phases
1. Purpose
The Materialise Medical Software Product Life Cycle Policy (“Policy”), sometimes referred to as the End of Life (EOL) Policy, provides clarity to Materialise Medical Software customers in describing the different phases our products and/or services (“Offerings”) go through from their initial release to the market to reaching their end of life. As such, it complements the Materialise End-User License Agreement.
2. Scope and Validity
This Policy is effective as of February 15, 2026, and applies to Mimics Core, 3-matic, and the related modules. The policy defines the support available during the product lifecycle.
This document does not discuss the End-of-Life policies of the underlying Operating Systems (“OS”) nor hardware infrastructure (in combination “Platform”) on which Materialise Medical software is executed. The Operating System support policy for Materialise Medical software can be found on the Materialise Software Help Center.
This Policy supersedes all previous versions of this policy. Materialise Medical reserves the right to modify this Policy, and the corresponding EOL List at any time. The latest information will always be available through the Materialise Help Center, along with other helpful information.
3. Compatibility
When new product offerings get released that interact with existing Materialise offerings, Materialise aims for the new offering to be compatible with the most recent version of the relevant other officially released Materialise offerings.
The offering's release documentation will detail the main compatibilities of the release with other Materialise offerings and relevant platforms.
4. Materialise Product Lifecycle
The following section describes the different phases of the in-scope software offerings of Materialise Medical.
New purchases will, by default, be of the latest release of the software. When purchased, most offerings come with support and maintenance, the terms of which are outside the scope of this document.
Any differentiation from this policy will be noted in the EOL List.
Figure 1 (Click to Zoom): Overall Principles. Timings are indicative and can vary depending on the offer.
5. Overview of EOL Milestones
Release for Delivery (RfD)
- Official announcement to the market by means of email, in-app messaging, Materialise website updates and/or updates on the Materialise Software Help Center that a new (version of) an offering is available for customers.
EOL Planned (EOLP) Announcement
- Official announcement to the market that (a specific version of) an offering has entered the end-of-life process, by means of updating the relevant EOL information on the Materialise Software Help Center and/or an official announcement via e-mail and/or on the Materialise website.
- The EOLP date is typically the Release for Delivery date of the next release of the offering.
- The EOLP date may also be any date that Materialise Medical Software chooses to discontinue an offering entirely.
END OF SALES (EOS)
- The date as of which (a specific version of) the offering cannot be sold anymore. Existing customers can still renew their licenses.
- The EOS date generally occurs 3 years after the EOLP date and is the final date to purchase new licenses of a specific version of the offering.
END OF MAINTENANCE (EOM)
- The date from which the specific version of the offering will not receive new software updates (bug fixes, minor releases), except for critical security fixes.
- Typically, EOM coincides with the End Of Life date, which by default occurs 5 years after the Release for Delivery (RfD).
END OF STANDARD SUPPORT (EOSS)
- The EOSS date is the final date that Standard Support is provided for the specific version of the offering for the general audience and as such, the standard support lifetime has passed.
Typically, EOSS coincides with the End Of Life date, which by default occurs 5 years after the Release for Delivery (RfD).
END OF LIFE (EOL)
- The End of Life date is the date after which Materialise will no longer provide any form of support, maintenance, or updates for the specified version(s) of the product.
- To continue receiving support and/or software updates beyond the EOL date, customers must upgrade to a supported version of the product.
- Once a whole product has reached its End of Life, it is no longer available for purchase or contract renewal.
- Customers may continue to use product versions that have reached End of Life; however, they explicitly acknowledge and accept all technical and business risks associated with the use of unsupported software.
- Materialise reserves the right, at its sole discretion, to designate an entire product offering as End of Life.
6. Overview of Support Phases
STANDARD SUPPORT PHASE
- During the Standard Support phase, Materialise Medical Software delivers full technical support. This can include relevant bug fixes and patches for the offering to establish or restore substantial conformity with the offering’s documentation.