What is CO-AM?

CO-AM is Materialise's software platform for managing additive manufacturing (AM) workflows and production data. It connects part data, build preparation, production work, and manufacturing information into a single shared environment, giving you better visibility, consistency, and traceability.

What CO-AM helps you do

Depending on your organization's setup, CO-AM can help you do the following:

• Manage AM parts and related production data
• Prepare and organize builds
• Plan and follow up on production work
• Monitor production progress
• Connect AM tools, machines, and enterprise systems
• Support quality, repeatability, and traceability

The features available to you depend on your organization's CO-AM offering, configuration, and your user permissions.

How CO-AM fits into AM production

AM production often involves many tools, files, people, and process steps. CO-AM connects these steps into a structured workflow—from part data and build preparation to production execution and follow-up.
CO-AM supports different AM environments, including flexible high-mix production, service bureau operations, and repeatable series production.

CO-AM and specialist AM tools

CO-AM does not replace every specialist AM tool. Instead, it connects tools, workflows, and production data so you can use the right software at each step. CO-AM integrates with Materialise software, partner tools, AM machines, and enterprise systems such as ERP, PLM, or MES.

Why your CO-AM may look different

Your CO-AM environment may look different from another user's. What you can see and do depends on your role, permissions, subscription, enabled workflows, and configured integrations. If you do not see a feature you expect, contact your CO-AM administrator or Materialise support.

Accessing CO-AM

As a user or admin, you will receive an email invitation to join CO-AM. The registration flow varies depending on whether Single Sign-On (SSO) is configured for your organization.
The steps below apply when SSO is not configured.

Steps

1. Open the invitation email.
2. Click the link in the email.
3. Set up Multi-Factor Authentication (MFA - TOTP) following the on-screen instructions using a supported Authenticator App (Microsoft Authenticator, Google Authenticator or FreeOTP).
4. Create and confirm your password.
5. Enter your first and last name.
6. Accept the open invitation(s). All open invitations to join a CO-AM organization will be listed. Upon acceptance, you will be a member of the organization in CO-AM.
7. Log in to CO-AM.
   If SSO is configured (Entra Id & Google are supported) for your organization, step 3, 4 & 5 are different
8. Enter your email address.
9. You will be redirected to the SSO login page. Log in.
10. Grant permissions.
    Then you'll be able to proceed to step 6 in the above flow

Notes

• Invitations expire after 24 hours. After expiration, a new invitation must be sent.
• Password requirements:
  • Minimum length: 8 characters
  • Maximum length: 128 characters
  • Any printable Unicode character is allowed, including spaces and emojis.
• Passwords are checked against known breached passwords (100k most pwned passwords from 'have I been pwned').
• Passwords are checked against commonly used and predictable passwords.

Contacting Customer Support

There are three ways to contact Customer Support.

Via Email

Send your request to COAM@materialise.com. A ticket is automatically created, and you will receive a confirmation email with the incident number.

Via Help Form in CO-AM

In CO-AM, click the Support link to open the contact form.

Via Help Form on the Materialise Website

Submit your request through the contact form on the Materialise website.
Select CO-AM as the impacted product, as shown below.