How can I reactivate my software in case of emergency?

Every software license that is under maintenance comes with the possibility of obtaining an emergency keyfile.‍ This measure exists in case your software is deactivated unexpectedly and the normal reactivation process doesn't work. This key file reactivates your software‍ for six days, which allows you to continue your work in case of emergency while our support team helps you to reactivate your software.

Please note that you can only obtain a limited amount of emergency key files depending on your maintenance package, so it should only be used in an emergency.

Click here to log a support ticket.

Was this article helpful?

Can’t find what you’re looking for?

Our customer service team is happy to help!