Materialise Software Support Knowledge
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Frequently Asked Questions
Tips and Tricks
Issues and Updates
Manuals and Release Notes
Policies & Support
Where can I download a trial version of a Materialise Software product?
How can I reactivate my software in case of emergency?
How long will my software (key file) remain active?
What is a license?
What is a CCKey?
What is a voucher?
Where can I find my CCKey?
Where do I find my voucher?
What is the System ID?
Where can I find my System ID?
Why did my System ID change?
What should I do if my System ID changes?
What is a key file?
How can I obtain an emergency key file?
What is the Software Maintenance Package (SMP)?
How can I contact customer services and support?
Where do I find the License Registration Wizard?
What is the operating system support policy for Materialise Software?
How do I install the Floating License Server (FLS)?
How do I install licenses/register key files on the Floating License Server (FLS)?
Where do I find information on Magics Essentials?
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Where can I find Materialise ISO certifications?
How do I log a support ticket?
Where do I find information about medical products?
Can Materialise print my 3D designs for me?
Enabling automatic license renewals
How do I automatically renew my floating licenses?
How to request a refund for Magics Essentials subscriptions
Can’t find what you’re looking for?
Our customer service team is happy to help!
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