How to request a refund for Essential’s subscriptions.
You can request a refund up to 14 days after the payment date, no refund will be granted after 14 days.
To request a refund: Click on Option & Help then My Account
Submit the email address used to buy the subscription/order number to get an access link OR log in if you already created an account on 2Checkout.
You should receive an email with the access link (check the Junk/Spam folders), click on it:
You’ll be directed to the Orders Overview page. Click on the desired order, and a refund button will show up:
Justify your request and click 'Request refund':
Send an email to magics.essentials@materialise.com informing us about the refund request. We’ll check it and approve if applicable.